Job Requirements / Description

CRM Manager

Fully remote position 

Permanent or Full-time Contractor 

Competitive package 

About MegaBlock Gaming:

MegaBlock Gaming is the leading service provider for globally recognised online gaming operators. Our portfolio includes Lucky Block and Mega Dice, two premier online casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.

We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world.

The role:

We are excited to be on the hunt for a talented and motivated individual to join our team as our new CRM Manger - focus on fiat brands. 

The CRM Manager will be reporting directly to the Head of Retention and be responsible for retention campaigns and automated player journeys, from conceptualisation through to analysis.

This includes idea generation, proposal preparation and, in the beginning, being involved hands on in the implementation process for these campaigns.

Responsibilities will stretch across all FIAT brands the company is live with and/or launches in the coming months. Currently this includes one casino and Sportsbook brand.

The CRM Manager will also be included in the hiring and onboarding process of upcoming coordinator positions, starting with a coordinator, who will be assisting with the creation of bonuses and CRM comms.

Responsibilities:

• Create and maintain a retention focussed CRM calendar for booths brands, covering all products available (Casino, Live Casino & Sportsbook)
• Strive to have CRM planned and briefed in at least 2 to 3 months in advance
• Work closely with other members of the team to organize content and design creation and ensure deadlines are met
• Work closely with the platform to ensure timely implementation, testing and execution of CRM campaigns
• Continuously analyze running player journeys and CRM campaigns, delivering monthly reports to the Head of Retention
• Work closely with Head of Retention on taking CRM & retention rates to the next level, keeping the player base engaged & active
• Collaboration with Head of Retention and BI in creating state of the art player segmentation
• Keep track of reported issues with any campaigns and ensure these are tackled

Requirements: 

• 2+ years previous CRM experience in a FIAT Casino/iGaming Operator
• Good understanding of retention strategies and CRM/Marketing essentials
• Previous experience as manager not essential, can be a coordinator ready to step up as long as motivated to hands on create a great CRM setup for our FIAT brands
• Proficient in English
• Located in Europe or working in EU Timezone

"What’s in it for me" we hear you ask?

• A global and dynamic work environment, working with some of the best Casino talent in the world
• A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere
•  A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!
• Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make Mega Block stand out from the crowd
• Rest and recharge with plenty of time off throughout the year
• A competitive compensation package, reviewed regularly