LeoVegas has been fined €500,000 by the Netherlands Gambling Authority (KSA) for failing to adequately protect players during an eight-month period last year.

The KSA found that the operator failed to comply with its duty of care obligations between October 2023 and May 2024.

Under Dutch gambling regulations, operators must protect players as much as possible from excessive gambling and gambling addiction.

The regulator requested several player files from LeoVegas and found violations of the duty of care in all cases examined.

The MGM Resorts-owned B2C gaming brand failed to take timely action when a player deposited and lost tens of thousands of euros in a short period, the KSA noted.

The interventions that were implemented were also deemed insufficiently effective, with one player displaying serious signs of excessive gambling initially only receiving a pop-up alert that was easy to dismiss.

KSA intensifies oversight

Michel Groothuizen, chairman of the KSA board, said: The duty of care is an essential component of the broader spectrum of player protection. Providers must respond appropriately to excessive gambling. Significant losses in a short period of time are a key indicator of this.

“We have intensified our oversight of this duty of care and are taking a firm stance against gambling providers, as such a crucial element cannot be neglected.”

The penalty represents the latest enforcement action by the KSA as the regulator continues to prioritise player protection measures across the Dutch licensed gambling market.

The KSA have developed a reputation as one of the most aggressive regulators globally, with many operators facing much higher penalties compared to their size than they could expect in other jurisdictions.

Source

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